SmallBizGenius Analysis
Goalinn receives mixed reviews regarding shipping and customer service, though many customers praise their prices and product selection. While some experience delays and unhelpful support, others report fast delivery and satisfaction with product quality.
Category Breakdown
Scores based on analysis of 288 recent reviews
Shipping & Delivery
5.5/10Many reviewers report delayed deliveries, inaccurate delivery estimates, and issues with tracking information. Some customers experienced significant delays, with orders taking weeks or even months to arrive, while others received their orders quickly and as expected.
42 reviews mention thisPricing & Value
8.5/10A significant number of reviewers praise Goalinn's competitive pricing, often finding items cheaper than on official websites or from other retailers. Customers frequently mention the good value for money and the ability to find deals on sports equipment and apparel.
38 reviews mention thisCustomer Service
4.0/10Customer service receives considerable criticism, with reviewers describing unhelpful, unsympathetic, and unresponsive interactions. Some customers reported difficulty resolving issues with delayed orders, returns, or refunds, while others found the customer service to be adequate.
25 reviews mention thisProduct Quality
8.0/10Most reviewers who commented on product quality were satisfied, receiving items as described and in good condition. However, a few customers reported receiving used or reconditioned items when they expected new products.
20 reviews mention thisProduct Availability
9.0/10Several reviewers specifically mentioned that Goalinn had items in stock that were sold out elsewhere. This makes Goalinn a valuable resource for finding hard-to-find sports equipment and apparel.
10 reviews mention thisWebsite Experience
7.0/10A few reviewers found the website easy to navigate and the ordering process straightforward. The app was also mentioned as a positive aspect of the shopping experience.
5 reviews mention thisPros & Cons
What Customers Love
"The item was a lot cheaper than the official website."
"I ordered a pair of football boots on the 20th of november, which was sold out anywhere else online therefore I was sceptical about the genuinity of the website."
"The product is exactly as described and delivered between the dates as informed. Very impressed."
"Easy to navigate and order, communication around delivery time excellent, item received on time. Item exactly what I required and of top quality. Great shopping experience all round."
"Really speedy delivery, and the only company I could find the item I purchased. Highly recommend"
Common Complaints
"Gloves didn't arrive within the estimated delivery date, which was why I chose this retailer over another."
"Customer service is 0. Bought €200+ football boots, shipping was not free and was delayed by 6 days then wanted to exchange for bigger size, contacted customer service and was told we don't do exchang..."
"The track & trace code link doesn't work, since it carries an extra "letter", once you only copy "the digits" and enter it on the courier's website, it "tracks"."
"The order arrived on time but sadly notnin the best condition. It was a pair of new trainers, but the box was branded as "reconditioned"."
"The product was fine, just changed my mind and decided to return. The problem is the cost and time for the return with shipment being outside the U.K. The return fee was £11.99 for a shipping label,..."
Common Questions About Goalinn
Answers derived from customer review patterns
Is Goalinn legit and trustworthy?
Goalinn has a Trustpilot score of 4.1/5, but reviews are mixed. While many customers receive their orders and are satisfied with the products, a significant number report issues with shipping delays, poor customer service, and even suspect scam activity. Some customers have waited months for their orders or refunds, while others have had positive experiences. It's crucial to weigh the potential for problems against the attractive pricing before making a purchase.
Based on 45 reviewsDoes Goalinn have good customer service?
Customer service is a major point of contention in Goalinn reviews. Many customers describe the customer service as unhelpful, unresponsive, and difficult to deal with, especially when resolving issues with delayed orders or returns. Some reviewers report being given misleading information or ignored altogether. However, a small number of customers did not have issues with the customer service, but this is not the norm.
Based on 25 reviewsIs Goalinn worth it for small business?
Goalinn's competitive pricing and wide selection can be appealing to small businesses looking to save money on sports equipment and apparel. However, the inconsistent shipping and customer service pose a risk. If your business requires reliable and timely delivery, or if you anticipate needing responsive customer support, Goalinn may not be the best choice. Consider the potential costs of delays and poor service when evaluating the overall value.
Based on 15 reviewsWhat is Goalinn's return policy like?
The return policy isn't explicitly detailed in these reviews, but the reviews suggest that returns are possible but can be problematic. Several reviewers mentioned the high cost of return shipping, especially for international orders. Additionally, some customers expressed frustration with the customer service when attempting to initiate a return or exchange, so proceed with caution.
Based on 5 reviewsWhy are Goalinn's delivery times so inconsistent?
The reviews suggest that Goalinn's delivery inconsistencies stem from a combination of factors, including international shipping from Spain/Netherlands, potential issues with their logistics partners, and possibly inaccurate stock information. Some reviewers speculate that items may not always be in stock when ordered, leading to delays. The lack of transparency in the shipping process also contributes to the problem.
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